ADDRESSED TO YOU (Solve Hard Problems, LLC) Privacy Policy

Effective Date: August 17, 2024

Welcome Friends!

Welcome to ADDRESSED TO YOU (Solve Hard Problems, LLC). We allow our registered customers to use our Platform (as defined in the Terms & Conditions/EULA) for producing, choosing, and printing (from a wide variety of devices, browsers, and printers), our high-quality, custom card and envelope designs, etc., on multiple sizes and varieties of envelopes, cards, etc., using our patent pending printing system and processes, from the comfort of your home or office, without templates, or the delay of outside printing and delivery services.

This Privacy Policy describes our practices regarding personal data of visitors to our website and/or users of our service through our web or mobile applications; ("User(s)" or "you"), as they download, access, and use our mobile and web applications, or otherwise interact with any of our websites, properties, and media (collectively – the "Services").

This Policy also describes how we process – on your behalf – the personal data of your contacts and recipients ("Recipients"), should you choose to upload it to our Services.

Specifically, it describes our practices regarding:

Collection of Data
Children
Communications
Cookies
Data Controller/Processor & Recipients Data
Data Subject Rights
Data Uses
Security of Data
Sharing of Data
Storage and Retention of Data
Updates & How to Contact Us

Please read this Privacy Policy and make sure that you fully understand and agree to it. If you do not agree to the practices described in this Policy, please discontinue, and avoid using our Services.

1. Collection of Data

When we use the term "Personal Data" (or "personal information" under certain data protection laws such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA)) in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or household. It does not include aggregated, de-identified or anonymized information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.

You are not legally required to provide us with any Personal Data, but without it we will not be able to provide you with the full range or with the best experience of using our Services (for instance, you may still use parts of our Platform without signing up, but you will not be able to enjoy all of its features).

We collect the following categories of Personal Data:

a. Data automatically collected or generated: when someone visits, interacts with, or uses our Services, including any e-mail or text messages sent to them by us or via our Services, we may collect or generate technical data about them. Such data consists of connectivity, technical or aggregated usage data, such as IP address, non-identifying data regarding the device, operating system, browser version, locale and language settings used, the cookies installed on such device, and the activity (clicks and other interactions) of Users within our Services.

b. Data received from you: When applicable, you may provide us Personal Data voluntarily, such as your name and e-mail address, your hashed password, your content (including files containing names, addresses, etc., if you choose to submit them as you use the Services). You may also provide us with Personal Data of your Recipients, such as their names and addresses, so that you could use our Services to contact and send them material(s) uploaded to and/or created through the Services.

c. Transaction Data: Our Services allow you to place purchases using third-party payment processor(s), which will then provide us with limited data concerning your order. We will not collect or store your financial data, e.g., your credit card number(s) or bank account number(s). We may still however receive your non-financial Personal Data related to your order, such as your name, PayPal username/e-mail, billing address, the items purchased and paid amount, etc. in order to fulfil your purchase and for our accounting purposes.

2. Children

Our Services are not designed to attract children under the age of 16. We do not knowingly or intentionally collect Personal Data from children and do not wish to do so. If we learn that a child under the age of 16 is using the Services, we will prohibit and block such use and will make all efforts to promptly delete any Personal Data stored with us with regard to such child under the age of 16.

If you believe that we might have any such data, please contact us at [email protected].

3. Communications

a. Service Communications: we may contact you with important information regarding our Services. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, billing issues, etc. You will not be able to opt-out of receiving such service communications.

b. Promotional Communications: we may also notify you about new services, events and special opportunities or any other information we think you will find valuable. We may provide such notices through any of the contact means available to us (e.g., phone, mobile or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms. If you wish not to receive such promotional communications, you may notify ADDRESSED TO YOU (Solve Hard Problems, LLC) at any time by e-mailing us at [email protected] or by following the "unsubscribe", "stop" or "change e-mail preferences" instructions in the promotional communications you receive.

4. Cookies

A "cookie" is a small text file that is used, for example, to work out which account you are signed in with and if you are allowed to access a particular service.

Cookies may be set by us (first-party cookies) or by third party providers who work with us (third-party cookies), either for the duration of your visit (session cookies) or for longer periods (persistent cookies). The length of time a persistent cookie stays on your device varies between cookies.

Please note that our access and control over such third-party cookies, beyond the scope of our services, is limited and subject to such other websites, services and providers’ own terms and policies. For example, our third-party payment provider uses cookies according to their own privacy policy.

ADDRESSED TO YOU (Solve Hard Problems, LLC) adheres to a very high standard, setting only strictly necessary Cookies, without which the website would not function properly. For example, these cookies enable us to secure and maintain our services, verify whether or not you are signed in, verify with which account you are signed in, confirm that you are allowed to access a particular service, and provide necessary functionality and security, central to a positive user experience.

Your browser settings may also allow you to transmit a "Do Not Track" signal when you visit various websites. While we do not change our practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application, you can manage your cookies preferences, including whether or not to accept them and how to remove them, through your browser settings. Please bear in mind that disabling cookies may complicate or even prevent you from using the Services.

5. Data Controller/Processor & Recipients Data

Certain data protection laws and regulations, such as the GDPR or the CCPA, typically distinguish between two main roles for parties processing Personal Data: the "Data Controller" (or under the CCPA the "business"), who determines the purposes and means of processing, and the "Data Processor" (or under the CCPA the "service provider"), who processes the data on behalf of the Data Controller. Below we explain how these roles apply to our Services, to the extent that such laws and regulations apply.

ADDRESSED TO YOU (Solve Hard Problems, LLC) is the "Data Controller" of its Users' Personal Data and assumes the responsibilities of Data Controller (solely to the extent applicable under law), as set forth under this Privacy Policy.

If a User uploads or submits any Recipient's Personal Data to our Services (for example, in the process of addressing envelopes, entering a message to display in cards, or updating an address book), such User is deemed by us as the "Data Controller" of their Recipients' data, and we will only process such data on our User's behalf, as their "Data Processor" - in accordance with their reasonable instructions and subject to our Terms & Conditions/EULA. The User will be solely responsible for meeting any legal requirements applicable to Data Controllers (such as obtaining all necessary permissions and establishing any required legal bases for processing their Recipients’ data through the Services, and for responding to Data Subject Rights requests concerning the data they control).

Each User is exclusively responsible for the security, integrity, and authorized usage of their Recipients' Personal Data, and for obtaining consents or establishing other necessary legal bases, permissions and providing any fair processing notices required for the collection and usage of such data.

If you are a Recipient of any of our Users correspondence, please note that ADDRESSED TO YOU (Solve Hard Problems, LLC) only processes your data solely on such User's behalf. If a Recipient would like to make any requests or queries regarding their Personal Data, we encourage them to contact such User(s) directly. For example, if you are a Recipient who wishes to access, correct, or delete data processed by ADDRESSED TO YOU (Solve Hard Problems, LLC), on behalf of its Users, please direct your request to the relevant User (who actually "Controls" such data). If requested to remove any Recipient's Personal Data, we will respond to such request within thirty (30) days. Unless otherwise instructed by our User, we will retain their Recipients' Personal Data for the period set forth in Section 10 below.

6. Data Subject Rights

Individuals have rights concerning their personal data. Please contact us by e-mail at: [email protected] if you wish to exercise your privacy rights under any applicable law, including the EU or UK GDPR, the CCPA, the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA). Such rights may include (to the extent available to you under the laws which apply to you) the right to know/request access to (specific pieces of personal data collected; categories of personal data collected; categories of sources from whom the personal data was collected; purpose of collecting personal data; categories of third parties with whom we have shared personal data), to request correction or erasure of your personal data held with ADDRESSED TO YOU (Solve Hard Problems, LLC), or to restrict or object to such personal data’s processing or to obtain a copy of such personal data, or the right to equal services and prices (e.g. freedom from discrimination) (each to the extent available to you under the laws which apply to you). Under some regulatory frameworks, such as the GDPR, you may also have the right to lodge a complaint with the relevant supervisory authority, as applicable. These rights are also subject to various exclusions and exceptions under applicable laws. We will not charge a fee to process or respond to your verifiable privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we may, at our discretion, provide you with our rationale for the fee accompanied by a cost estimate. Alternatively, we may refuse to comply with your request.

To the extent applicable to you, you may also designate an authorized agent, in writing or through a power of attorney, to request to exercise your privacy rights on your behalf. The authorized agent may submit a request to exercise these rights by emailing us.

Please note that once you contact us by e-mail, we may require additional information and documents, including certain Personal Data, in order to authenticate and validate your identity and to process your request. Such additional data may then be retained by us for legal purposes (e.g., so we have proof of the identity of the person submitting the request), in accordance with our data retention policy. We may not fulfill your request if we deem that you have provided insufficient information to enable us to reasonably verify that you are the individual about whom we collected the personal data. We reserve the right to redact any personal data related to others.

You may request for us to delete your User account and related Personal Data by emailing us at [email protected]. Please also note that if you request deletion of your personal data, we may deny your request, or retain certain elements of your personal data if deemed necessary for us or for our service providers. In such circumstances, we may provide our rationale to you. In addition, please note that deleting your personal data may adversely affect your ability to use our Services.

If you are a resident of Virginia, Colorado, or Connecticut, you also have the right to appeal if we decline to take action regarding your request. We will attempt to notify you, providing our rationale along with instructions for how you can appeal the decision. If you are a Colorado resident, you also have the right to contact the Colorado Attorney General if you have concerns about the result of the appeal.

Please note that in some cases your requests may require up to a few weeks to process.

7. Data Uses

We will use your Personal Data as necessary for the performance of our Services; for complying with applicable law; and to support our legitimate interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our marketing and advertising efforts and improving our customer service and support operations, and protecting and securing our Users, ourselves and our Services.

If you reside or are using the Services (i) in a territory governed by privacy laws which determine that "consent" is the only legal basis for the processing of personal data (in general, or specifically with respect to the types of Personal Data you choose to share via the Services) or (ii) in the EEA and provide us with Personal Data, the processing of which requires "consent" under applicable law (e.g. ‘special categories’ under the GDPR), your acceptance of our Terms of Use/EULA and of this Privacy Policy will be deemed as your consent to the processing of your Personal Data for all purposes detailed in this Policy. If you wish to revoke such consent, please contact us at [email protected].

Accordingly, we store and process your Personal Data for the following purposes:

To facilitate, operate, and provide our Services;
To authenticate the identity of our Users, and allow them access to additional features;
To provide our Users with customer care, assistance, and technical support services;
To further develop, customize and improve the Services and your user experience, based on common or personal preferences, experiences and difficulties;
To contact our Users with general or personalized service-related and promotional messages, and to facilitate, sponsor and offer certain events and promotions;
To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
To create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or our business partners may use to provide and improve our respective services; and
To comply with any applicable laws and regulations.

8. Security of Data

In order to protect your Personal Data held with us and our Service Providers, we are using industry-standard physical, procedural, and electronic security measures, including encryption where deemed appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Data stored with us or with any third parties.

9. Sharing of Data

We may share your data with certain third parties, including law enforcement agencies, our service providers, and our affiliates – but only in accordance with this Policy:

Legal Compliance: We may disclose or allow government and law enforcement officials access to certain Personal Data, in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations, including for national security purposes. Such disclosure or access may occur with or without notice to you, if we have a good faith belief that we are legally compelled to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
Service Providers and Business Partners: We may engage selected third-party companies and individuals to perform services complementary to our own (e.g. hosting services, data and cyber security services, fraud detection and prevention services, payment processing services, user engagement services, e-mail distribution and monitoring services, session recording services, and our business, legal, financial and compliance advisors) (collectively, "Service Providers"). These Service Providers may have access to your Personal Data, depending on each of their specific roles and purposes in facilitating and complementing our Services, and may only use it for such purposes.
Third Party Integrations: The Services allow you integrate with certain third-party services, such as in order to connect your payment account to make purchases, in which case you will be bound by the terms of service and privacy policies of said third parties (e.g., Authorize.net, etc.) – so please make sure that you read and accept them in advance. We do not receive or store your passwords for any of these third-party services.
Protecting Rights and Safety: We may share your Personal Data with others, if we believe in good faith that this will help protect the rights, property, or personal safety of ADDRESSED TO YOU (Solve Hard Problems, LLC), any of our Users or any members of the general public.
ADDRESSED TO YOU (Solve Hard Problems, LLC), Subsidiaries and Affiliated Companies: We may share Personal Data internally within our family of companies and affiliates, for the purposes described in this Policy. In addition, should ADDRESSED TO YOU (Solve Hard Problems, LLC) or any of its affiliates undergo any change in control or ownership, including by means of merger, acquisition, or purchase of any of its relevant assets, your Personal Data may be shared with the parties involved in such event. If we believe that such an event might materially affect your Personal Data then stored with us, we will notify you of this event and the choices you may have via e-mail and/or prominent notice on our Services. In such an event, you can also contact us if you wish to opt-out of the sale of your Personal Data.
Further Sharing of Personal Data: We may share your Personal Data in additional manners, if we are legally obligated to do so, or if we have successfully rendered such data non-personal and anonymous. We may also disclose your Personal Data upon your explicit consent. We may transfer, share, or otherwise use non-personal data at our sole discretion and without the need for further approval.

10. Storage and Retention of Data

Data Location: Your Personal Data may be maintained, processed, accessed, and stored by ADDRESSED TO YOU (Solve Hard Problems, LLC) and our authorized affiliates, Service Providers, and business partners in and from the United States of America and other jurisdictions, as necessary for the proper delivery of our Services, or as may be required by law.

ADDRESSED TO YOU (Solve Hard Problems, LLC), is based in the United States of America, a jurisdiction which is considered by the European Commission to be offering an adequate level of protection for the Personal Data of EU Member State residents. While privacy laws may vary between jurisdictions, ADDRESSED TO YOU (Solve Hard Problems, LLC), has taken reasonable steps to ensure that your Personal Data is treated by its affiliates and Service Providers in a secure and lawful manner, and in accordance with common industry practices, regardless of any lesser legal requirements that may apply in their jurisdiction.

Data Retention: We may retain your Personal Data for the period necessary in order to maintain and expand our relationship, and to provide you with our Services. In other words, we may retain your Personal Data for as long as you remain our User and have not notified us otherwise (or deleted your account, as described in Section 6). We may also retain your Personal Data in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e., as required by laws applicable to log-keeping, records, and bookkeeping, and to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use). If you have any questions about our data retention policy, please contact us at [email protected].

Please note that except as required by applicable law, we will not be obligated to retain your data for any particular period and are free to securely delete it for any reason and at any time, with or without notice to you.

11. Updates & How To Contact Us

Updates and amendments: We may update and amend this Policy from time to time by posting an amended version of our Services. The amended version will be effective as of the published effective date. We will provide an advance notice if we believe that any substantial changes are involved, via any of the communication means available to us, or on the Services. After this notice period, all amendments shall be deemed accepted by you.

Questions, Concerns or Complaints: If you have any comments or questions about this Privacy Policy or if you have any concerns regarding your Privacy, please contact us at [email protected]. ADDRESSED TO YOU (Solve Hard Problems, LLC)’s Data Protection Officer can be contacted at [email protected].